Legal

Refund & Cancellation

Last updated October 12, 2026

This is a draft under legal review and may change. Questions: support@collabs.so.

Brand plans and fees

• Any fees for Brands are set out in the order form, quote or plan you agree to. If that document has different refund or cancellation terms, it wins.
• You can cancel a paid plan at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees already paid are not refunded for partial periods or unused features, except where the law requires a refund or where we end the Service for reasons that are not your fault, in which case we refund the unused part of any prepaid fees.
• If you think you were charged in error, email us within 30 days of the charge and we will look into it.

Ad spend

Ad spend is billed by Meta directly to the Brand’s ad account. Collabs does not charge or refund ad spend; contact Meta about any ad billing question.

Creators

Creating an account and joining campaigns is free for Creators. If a shopper’s order that earned a Creator credit or commission is later refunded, cancelled or charged back, that credit or commission is reduced or reversed, as described in the Creator Agreement and the campaign terms.

Shoppers

Collabs does not sell products to shoppers. Refunds and subscription cancellations for products bought from a Brand are handled by that Brand under its own policies. Please contact the Brand you bought from.